Complaints & Dispute Resolution
At Konkrd, we are committed to delivering outstanding service and advice. If you feel we haven’t met your expectations, we want to know about it — and we’re here to make things right.
How to Make a Complaint
You can reach us in the way that suits you best:
- Phone: Call us on [Insert phone number] and ask to speak with a team leader or manager.
- Email: Send your complaint to [email protected], addressed to the CEO.
- Post: Write to us at:
Attention: CEO
Konkrd
7/14 Concord Crescent
Carrum Downs, VIC, 3201
What Happens Next?
- We aim to resolve most issues on the spot.
- If we can’t resolve your concern immediately, a senior team member will contact you by the next business day.
- If your concern is not resolved within three business days, it will be escalated to our CEO or a senior executive for personal review and investigation.
Still Not Satisfied?
If you’re not happy with the outcome, or you prefer to seek external help, you can contact:
- Commonwealth Ombudsman (for complaint resolution): www.ombudsman.gov.au
- Private Health Insurance Ombudsman (for information or complaints about private health cover): www.privatehealth.gov.au
Your health fund or the Ombudsman may also be able to help if you believe your issue has not been handled appropriately.