Konkrd Fees and Commissions Policy - How Konkrd Makes Money
How Konkrd Makes Money
We’re a free service helping Aussies compare products and policies in one place, with smart AI-driven advice and support. Here’s how our business model works, why it’s free to use, and how we keep our AI recommendations unbiased.
1. We Don’t Charge You
- No Service Fee
Konkrd doesn’t charge you for our advice or comparison tools. Using our online service costs nothing, and there’s no obligation to buy or switch. - Same Price, No Mark-Up
If you purchase a product or service through Konkrd, it won’t cost you more than going to the provider directly. You’ll pay the standard price set by that insurer or provider. - We’ll Tell You If You’re Already on a Good Deal
If our comparison shows that your current policy or product is already meeting your needs, we’ll be honest and suggest you stay put.
2. Commission from Providers
- How We’re Paid
Much like a broker, we’re typically paid a commission or referral fee by the product provider when you buy a product through Konkrd. These fees enable us to offer our service at no cost to you and help cover our operating expenses, including technology, staffing, and secure infrastructure. - No Impact on Our AI Recommendations
Your best interests always come first. Our AI agents are programmed to provide advice based purely on your stated needs. Any commission we might earn is kept separate from how the system ranks or recommends products, so you can be confident our advice isn’t influenced by financial arrangements. - Why Providers Pay
For many insurers and service providers, using our platform is an economical way to attract new customers, often more cost-effective than doing their own advertising. This means you get an easy, convenient comparison in one place, while they get a chance to offer their products to people who need them.
3. Other Referral Arrangements
- Our Partner Network
In some cases, we might refer you to a partner for more specialised products or additional services. If that referral leads to a purchase, we may receive a referral fee. You won’t pay extra; it’s just a commission from our partner as part of their marketing budget. - Partner Transparency
Any product listed on our “Approved Product List (APL)” is one for which Konkrd has a commercial relationship. We’re happy to share more information about that list if you’re curious. We’re always upfront about these relationships so you know exactly who we work with.
4. AI Independence and Ethics
- AI First, Commission Second
Konkrd’s AI agents are designed to look at your unique situation and product requirements. The logic behind these recommendations isn’t swayed by how much (if anything) we might earn. - We Want Long-Term Trust
Our business depends on helping people make better choices. If we didn’t act in your best interest, we’d lose the trust that keeps people coming back.
5. Staff and Expert Compensation
- Salary Plus Quality Measures
Our customer support team may earn salaries and, in some cases, bonus incentives for providing outstanding service. However, they’re not paid extra for pushing particular partner products from our APL, which means their focus remains on matching you with what works best for you. - Ongoing Training
We regularly train and upskill our team in comparison best practices, industry updates, and compliance so you can rely on knowledgeable support.
6. Range of Providers
- Not Every Product in the Market
While we compare a broad selection of policies and products from leading brands, we don’t cover every provider in Australia. Our Approved Product List (APL) grows constantly, so even if we don’t have something today, we may in the future. - Still Worth Comparing
Even if you’re with a brand that we don’t directly partner with, it’s worth chatting to us. We can still check other options and let you know if your current deal is already the best.
7. Protecting Your Privacy
- Data Security
We take data security and privacy very seriously. All personal information is handled according to our Privacy Policy and the Australian Privacy Principles. - No Unwanted Contact
We’ll only contact you about Konkrd’s products and services if you’ve given us permission. If you ever decide you’d rather not hear from us, just let us know, and we’ll honour your request.
8. Maintaining High Standards
- Compliance and Regulation
Konkrd operates under Australian consumer protection standards and any relevant financial services regulations. Our goal is to uphold the highest levels of compliance and transparency. - Feedback and Complaints
We value your feedback, both good and bad(Bad news should travel fast & we want to hear it!). If you think we can do better, or if you’re unhappy with our service, let us know through our complaints process. We’ll do our best to make things right.
In a Nutshell
At Konkrd, our priority is giving you the simplest, clearest path to choosing the right product. We make our money through commissions from providers, not from charging you a fee. That means we can stay free for everyone to use. Most importantly, we never let these commercial relationships override the AI’s core mission: delivering unbiased, needs-based recommendations that are in your best interests.
If you have any questions about how Konkrd makes money or want more details on our referral arrangements, please get in touch. We’re always happy to provide more information.